No one was available the day that Suzy needed someone to go with her dad to the doctor. She decided to take the day off from her job and take him. The receptionist could see the strained look on her face. Suzy knew that she would need to go into the doctors office with her dad but had forgotten her note pad.
She approached the receptionist and asked for a piece of paper and pen. The receptionist smiled and pulled out a very decorative pad and pen with the doctor’s name on it. “Here use this, the doctor wants all the caregivers to have something to record their questions and answers.”
The smile, notepad and pen made this facility CAREGIVER FRIENDLY!
Do you have some suggestions for making a facility or person CAREGIVER FRIENDLY?
More nursing homes could be “caregiver friendly” by just showing a sincere interest in their patients and making family members feel reassured when they come to visit. Letting family members know what kind of day or week their loved one has been having indicates the nursing home workers are on top of their jobs and giving family members some comfort in knowing someone is actually paying attention to what is going on.
Sadly, too many workers in these nursing home facilities are just there to collect a paycheck and nothing more.
Sad but so very true Beverly. Will it ever change?